Say goodbye to missed appointments and scheduling headaches. With "Paws & Plans," PetCare Plus Veterinary Clinic is revolutionizing the way pet owners manage their furry friends' healthcare.
Date
January 2025
Role
PetCare Plus Clinic
Team
Visual Design UI & UX Design
Tools
Healthcare
SUMMARY AND IMPACT
Through iterative design and usability testing, the redesign significantly improving overall user experience.
↑
45%
Task Success
↓
67%
Navigation Time
↑
64%
User Satisfaction
Overview
THE ISSUE
Core issues identified by our users:
PROBLEM STATEMENT
Research
COMPETITIVE AUDIT
SURVEYS & INTERVIEWS
COMPETITIVE AUDIT
SYNTHESIS
PERSONAS
USER JOURNEY MAPS
Prototyping
WIREFRAMING
WIREFRAMING AND USER FEEDBACK
WIREFRAMING
Testing
REVISIONS
NOTABLE QUOTES
REFLECTION